SHIPPING/ORDER PROCESSING INFO

Once items are purchased customers will receive an email verifying their purchase.

Once order is ready for shipment from our fulfillment center you will receive an email containing the tracking number for your order.

 

TIMELINE

After order is placed, items usually take within 1-2 business days to process before ready for shipment.

Shipping from our fulfillment center typically takes 2-5 business days, varying on package destination.

 

Disclaimer: These shipping times are averaged, some orders can end up coming in sooner and some may come in later if there are any printing/stock delays, so don't be alarmed if delayed orders do not fall within these time limits. You may also expect longer processing times for orders during busy holiday seasons when there is increased order volume.

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RETURNS

We have 30-day refund guarantee. Our policy lasts 30 days, so if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Original packaging is not necessary. EMBRACE DOUBT is a print-on-demand company, which means that all products are  produced only once ordered. This also means that returns and exchanges are not supported if your you ordered the wrong size, color, or simply changed their mind. However, in case of a damaged product or a manufacturing error, EMBRACE DOUBT offers a free replacement or a refund if you contact us within 30 days of product delivery. 

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Note that if the order shipping details were incorrect, or if the you ordered the wrong size or color, Embrace Doubt will not be held responsible and will not offer replacements or refunds.

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There are certain situations where only partial refunds are granted (if applicable). Please contact us if you feel this could apply to your situation. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will also receive an automated refund confirmation to your email.

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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@embrace-doubt.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded at original price.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item or different, send us an email at montesrayart1@gmail.com and we will get back to you with proper return instructions.

Gift Cards

All gift-cards are non refundable. However orders placed with gift card can be returned or exchanged for different items or additional store credit. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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Shipping
To return your product, you should mail your product to: Embrace Doubt 12823 Palm Desert Ln. Houston, Texas 77099.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.